Loadsure® Frequently asked questions
Q: Do I need “All Risk” Insurance?
The answer is yes if you want to better protect against loss.
Yes, if you want to expand coverage to cover commonly excluded commodities, like alcoholic beverages, frozen and chilled produce, over-the-counter pharmaceuticals, and fireworks.
Yes, if you want to have something that acts like spike/gap insurance, increasing limits—and in real-time.
Yes, if you want to be paid for the full invoice value of your load, if you want the certificate holder in a “First Party Position” during the claims process, and if you want to protect against many threats not covered by carrier liability policies (too common to list here).
Q: Does your policy cover acts of God?
Q: Does your policy cover unattended vehicles?
Q: Does your policy cover loading and unloading?
Q: Does your policy cover employee theft, fraudulent pick-up, and theft following the use of force or violence?
Q: Does your policy cover General Average?
Q: Does your policy cover riots, strikes, and civil unrest?
Q: Where am I covered geographically with this policy?
Our policy covers freight worldwide, with exception of the following excluded countries: Afghanistan, Angola, Bangladesh, Belarus, Bosnia & Herzegovina, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Dominican Republic, Eritrea, Ethiopia, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Iraq, Kenya, Kyrgyzstan, Laos, Lebanon, Libya, Madagascar, Mali, Mauritania, Mozambique, Myanmar, Nicaragua, Nigeria, Papua New Guinea, Paraguay, Republic of Congo, Russia, Serbia, Somalia, South Sudan, Sri Lanka, Sudan, Sudan & South Sudan, Tajikistan, The Democratic , Republic of Congo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, Ukraine/Russia, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe, and any other country where their local legislation decrees insurance must be effected locally.
Q: How long has Loadsure been around?
Loadsure was established in 2018 by a number of industry experts in both the transportation and insurance markets.
Q: What is Loadsure’s financial rating?
Loadsure only uses “A” rated security to ensure a world-class insurance product. Loadsure is an approved Lloyd’s of London Coverholder, which is currently underwritten by various syndicates at Lloyd’s. Lloyd’s of London is the world’s largest specialist insurance market with its origin dating back more than 330 years.
Q: Are you licensed to sell insurance?
In the United States, Loadsure is a product that is offered and sold by Ursus Insurance Services, a producer entity licensed in all 50 states.
In the United Kingdom, Loadsure is authorized and regulated by the FCA.
Elsewhere, Loadsure is licensed directly or through other partnerships to service those territories. Ask your Loadsure representative for specific licensing arrangements in your territory.
Q: How do I submit a claim?
We make the claims process simple and straightforward so you can be compensated for your loss without delay. In the unfortunate event of loss or damage to your goods which may involve a claim under this contract, immediate notice of such loss or damage should be provided to Loadsure as soon as possible so that we can act to assist you straight away. A new claim can be reported by any of the following options:
To enable claims to be dealt with promptly, you or your agents are required to complete our electronic First Notice of Loss (EFNOL) form. Loadsure’s EFNOL can be found by logging in via Loadsure.net or Loadsure’s partner portal. Following completion of the EFNOL, you will receive notification from Loadsure to advise you of your unique claim reference number. Our agent will also advise whether a survey will be necessary to deliver helpful advice and determine whether further information and documentation are required to process your claim. If a survey is necessary, our agent will make arrangements for the same through their local agent/surveyor.
Call our claims representatives directly:
In the US & Canada: toll-free number +1 855-566-0969
In the UK and other territories: +44 (0)20 8300 7744
or send an email to firstname.lastname@example.org.
To enable claims to be dealt with promptly, you or your agents are required to complete our electronic First Notice of Loss (EFNOL) form as per the above instruction, including submitting the following supporting documentation where necessary:
Packing list, if applicable
Original bill of lading and/or consignment note and/or other documentation evidencing the contract of carriage
Police report, if applicable
Fire report, if applicable
Photographic evidence of your loss
Q: How long does it take to purchase Loadsure’s “All Risk” Policy?
The purchase of our All Risk Policy is simple and quick; it takes 40 seconds or less on our self-service portal—and coverage can be automated or purchased in one click through custom integrations and third-party platforms.
Q: How long does it take to receive settlement of a claim?
The vast majority of claims will be settled and paid to you within days or even minutes, but as we all know, some claims can be complex and require further investigation. In these difficult cases, final settlement may be slightly longer to enable our claims agent to fully assess and reconcile your claims payment.
Q: How will I get paid for a claim?
Claim settlements will be processed by our agent, WK Webster. Payments can be received either through ACH or Electronic Check through our instant payment system.
Q: What if I want to cancel my policy?
As we provide instant coverage, our policy is non-cancellable once purchased.
Q: What commodities are excluded under the Loadsure policy?
Excluding all other classes of business plus the following cargo interests and as per Loadsure Insurance Terms and Conditions wording
Cash & Financial Instruments: Documents, negotiable documents or instruments, monies of every description, securities, bonds, bullion, stamps, credit and debit cards, including telephone calling cards
Temperature Controlled products: Pharmaceuticals (other than FDA approved ‘over-the-counter’ pharmaceuticals which are not excluded), nutraceuticals (other than FDA approved ‘over-the-counter’ nutraceuticals which are not excluded), and narcotics/narcotic-based substances including but not limited to Marijuana, CBD, and THC
Luxury goods: Furs, precious stones, jewelry, high-value watches, perfumes, antiques and art, tobacco or tobacco products
Tech goods: Digital cameras, microchips, motherboards and/or memory of any kind which is not part of a complete system, mobile telephones, components, parts and accessories, digital camera photo sticks
Live animals /plants: International transport of living creatures and life forms of any type and the domestic transport of non-livestock
Other: Satellites, nuclear fuel, explosives, firearms, and ammunition
Q: What perils are excluded under the Loadsure policy?
Our policy excludes loss or damage or expense caused by or resulting from:
Ordinary leakage, ordinary loss in weight or volume of the Subject Matter Insured
Ordinary wear and tear of the Subject Matter Insured
Inherent vice or the nature of the Subject Matter Insured
Contamination of the Subject Matter Insured unless as a direct result of a peril insured against
Q: How do I make a complaint with Loadsure?
At Loadsure, we are dedicated to providing exceptional customer service and we value your feedback.
If you have any complaints about our service, we encourage you to reach out to our dedicated complaints team, to find more info on this please see our Complaints Procedure page via our footer.